I will update this after the date they claimed my package would be delivered. The sales assistant put my refund back on my debit card then asked me to sign a slip. My daughter is now old enough to wear clothing from HM. I received a reply to my email telling me that the water heater was electronic and did not have a pilot light. The next day we waited until 8:
We did not ask his son to do a partial job. He volunteered saying he does it on weekends and evenings and that we would deal with him and not his father. We trusted him, the son, to do the job. Why then, when his father fired him, did he send his men to do the job, which they did pitifully? Why did he send his son back to our house to repair the pitiful work his men did? I feel if Mr. W[redacted] would have allowed his son to do the job he promised he would do and put a brace behind the skirting on the back of the house, we would not be having this conversation now.
In the least amount of words tell us: What does this man want? What is his address and phone number? Fact there is no evidence our door job was defective. This has been an ongoing problem since day one when Jeff and I think the guy's name was Jay got here, Jeff was the only one doing any work. His helper sat in the truck and would not get out to help because he was having some issues and was on his phone. Jeff called his boss and told him that the helper was not doing anything and that the job would not be completed today.
Howard asked to speak to me and I told him that if this guy was just going to sit here then he needs to leave and send someone to help get this work done. He informed me that he was afraid that this guy would take his truck and steal it.
I told him that was not my problem and again I want this job done! I was told that they could not come back until Saturday Jeff called Howard and told him that Saturday did not work for me, I had to go out of town Friday and I would not be back until the following Tuesday. So after several phones calls my son was able to get an day off work for Wednesday Matt, Jeff and Steve showed up on and that's when it was discovered that the hot water heater was bad and also needed replaced.
They left and approx. He opened the cabinet and saw the water coming out of the connector. He called Matt to come back and fix it.
Matt came back and tightened the fitting and it seemed to correct the issue. The next day I got up and walked into my bathroom and found a puddle of water by my bathtub.
We called Matt again and he came. Tuesday when I got home my kitchen floor had a puddle again. We called Matt he came back and tried to tighten the fitting and this time it didn't stop leaking. He said the problem was the pex was cut too short and that is why it keeps leaking.
I turned the water off and called Matt again. On I called Matt to let him know that my bathroom floor was caving in. I was on vacation and when I came home i went into the bathroom and when I went to sit on the toilet I almost fell off the toilet and my foot felt like it was going to go through the floor. I told him that there has to be a leak somewhere around the toilet and that I have never had an issue with the floor sagging or the toilet leaking.
On Harold called me and left a message to call him. I had a family emergency out of town and spent several days at the hospital and my phone was dead. I called Harold back on he said he would be there at 4: I called my son to let him know to go right home after work to meet Harold. Well Harold never showed up and never called to say he wasn't showing up.
My son called Matt that night at approx. The next day we waited until 8: We tried calling Matt and Harold neither would answer their phones. I tried calling Matt again on at 8: I told him my name and my issues. He told me he had another call coming in and would call me back. Howard called back and put me on a 3 way call with Matt.
Howard assured me that he and his crew would be there Monday to fix all the issues. I received a reply to my email telling me that the water heater was electronic and did not have a pilot light. I sent a reply asking if this was a joke. It most certainly has a pilot light.
What have I been lighting every time it goes out? On Monday Randy and Jason showed up. I told them about the issues and they both looked at the water heater and agreed that it was a gas water heater and it does have a pilot light that needs lit when it goes out. They went into my bathroom and said yes there is a leak somewhere.
My washer is located on the other side of the bathroom so they pulled out the washer and found the leak. They tightened the fitting and the leak stopped. At that point they went back into the bathroom cut a slit in the flooring and took some measurements. Came back into the laundry area and took measurements there and said the floor will need to be replaced in the bathroom and the laundry area.
Randy said he would pass on the info and that was the last that I heard from anyone until I filed the complaint with the Revdex. On I walked into my bathroom to find the bath tub leaking again.
We called Howard and I turned the water off and put a dish under it to catch any water. On Harold, Steve and Josh came they took measurements had me pick out new flooring and said they had to come back because it would require a whole day to complete the work. Harold fixed the leaky fitting with a new fitting and so far so good.
Josh said that would not work for him. So I told them either the 20th or the 27th and to let me know which day. Howard called me on to let me know that they would be here on I was told by Howard that they are replacing the plywood, vinyl flooring, the outside spigot but nothing about the hot water heater being installed incorrectly. As far as there being construction on our street, they are putting in sewer and drainage lines nothing is being done with the water lines. I have never had any issues with water pressure except when they flush the water hydrants the pressure drops while they do that.
In Howard's reply he stated that they replaced something behind the washer. He also stated the water pressure was intense. Howard states that HE saw crews working in the street. Howard has never been to my home. I have lived here for almost 30 years and never had issues with water pressure being too high. Business Can Sell A product Like an air conditioner or fridge ect. A few days after I placed my order, a pair of trainers I had ordered mysteriously disappeared from the order.
Upon calling the customer service team, I was advised that they were out of stock and that I would not be sent them. I personally believe a customer should not be allowed to order an item if it is not in stock. Whilst I understand that errors can occur, it would have been common courtesy for a member of staff to contact me, by email or otherwise, to let me know that I would not be receiving the item.
After waiting a few weeks, I contacted customer service to see where my parcel was, since the link to the hermes tracking system was rather confusing, showing contradicting information. The customer service advisor could not advise me of any more information. From that moment on, I began to call every other day or so with the same request, since Christmas was looming.
Each time I was told that there was no extra information and no way of me contacting hermes directly. Eventually, a very helpful girl offered to contact hermes on my behalf and request that they call me to advise me of why my parcel was so delayed. The call never came. As a result, I called customer services to request a call back from hermes again, and yet again the call never came.
This situation continued all the way to the 23rd December, the day before Christmas eve, when on this occasion the customer service advisor told me that the parcel was damaged and as a result needed to be returned to the depot. I was not going to receive any of the items, and when they were returned to the depot they could not be re-sent to me, they just simply went back into stock.
As you might imagine, I was left hugely disappointed and rather infuriated at having to spend my first day of my Christmas holidays, Christmas Eve, hastily buying emergency Christmas presents. After Christmas, I managed to re-order the leather jacket I was so desperate for, along with a pillow from the Versace range.
I received a text message saying that my Hermes delivery was being delivered during the day, but upon arriving home from work the package could not be seen, and after entering my house, I saw a calling card had been dropped through my letterbox. Hermes had left the parcel behind a wheelie bin on the street.
I called customer services and they put a request in to hermes to never leave a parcel behind the bin again. Upon opening the package, the Leather jacket was missing and only the pillow was included. There were no signs of tampering with the parcel whatsoever. After contacting customer services, I was told that I should fill in the delivery note stating that the item was not delivered, take a photo of it and send it to the necessary email address.
I had already completed these steps, yet I was being sent the information on how to do it again. Once again, this parcel was left behind the bin, despite me being promised this would not happen again. The sticker on the front had the correct code for the leather jacket, but the item inside was incorrect. I called customer services to ensure I got refunded immediately, but was told to scan in the invoice and arrange collection of the incorrect item.
I asked to speak to a supervisor regarding the issue, who I explained all of the problems to from start to finish. To give her credit, she requested the refund of the 2 leather jackets that I did not ever receive immediately. She promised to check daily and to telephone me the following Sunday.
I have completely lost faith in the company and want you to be aware of the disappointment I feel. I would very much appreciate a reply to this message, to see if you might be able to ensure that no other customer will receive such a shocking level of customer service.
He had been contacted by someone from social media in Sweden who had picked up my complaint and asked him to contact me. I have some negative as well as positive things to report.
Firstly I did receive an apology. The first yet, which was very pleasing to here. An email was sent to Hermes asking them for a record of all contact regarding the three order numbers that were relevant to the case. I found myself asking what the point of this was. Admirable, but again not helpful to my particular complaint. It was made clear to me that if a parcel is damaged and must be returned to the depot, a customer service representative will endeavor to reorder the same item s for the customer, but the customer must pay for the item AGAIN, and wait up to 3 weeks for the original parcel to be returned to the depot before they receive a refund.
This, I believe, is absolutely outrageous. I know that the agents have the power to contact the accounts department directly and request an immediate refund, as this happened to me regarding the leather jacket.
It will only be refunded immediately if the customer complains. Brian told me that the company has a policy to try to resolve an issue at the point of the first call.
At this point, it was explained that the supervisors have little more power than the regular agents and that they are there so that if a customer feels that they want to speak to a higher ranked member of staff, they will be pacified by being passed to a supervisor. I believe this to be totally appalling. Supervisors should have much more power and ability to make decisions and should not be used as a tool to appease irate customers when they wish to speak to someone of a higher status.
I will post the response below. I asked more than one shoe repair shop and I got the same answer. I called the store this morning and was told that provided I had the boots and the original receipt there should be no problem, so I was surprised by the reaction I received when I got there.
I saw a young woman at the checkout and she told me that she would have to get the manager. The Manager's attitude was bording on rude and it was obvious that she had "attitude" and was not interested in trying to resolve the problem.
Her reply was that they had sold many of these boots and this was the only pair coming back. I tried to reason whith her and also quoted the "Sales of goods Act". So she said she had to consult with another manager and when she came back after about 5 minutes, her attitude was "its your problem, you deal with it".
She then practically threw their card at me and said that if I was not happy I could call their Customer Services and walked off. I was so taken aback and it took me a few minutes to realise that I had just been left standing. I went over to the assistant I had stopen to earlier and asked her for the Manager's name. She told me that she could not give me her name but I insisted and told her that I was going to make a complaint.
I then called their Customer Services Department, but they were equally unhelpful. The woman I spoke to told me that she would need to hear the Manager's side of the story, which infuriated me and I told her that I would never use their stores again. She agreed that she would call me back with an answer. When she called about an hour later she basically told me that the Manager's decision stands and there was really nothing she could do and then the line went dead.
She never did call back which could confirm that she put the phone down not wanting to hear any further questions. At my duaghter's advise I went to the store near to where I live and had absolutely no problem in getting my money back. The lady at the checkout, took one look at the boots and recognised that there was a fault with the soles and heels and after speaking to her Manager next to her, I was given a refund.
Service with a smile and obviously staff who have the right attitude towards their customers. The letter is asking for me to contact them with my bank details for a refund for a returned item. I am shocked at the level of misinformation, incompetence and laziness I have experienced over the last two weeks. The amount of time and money I have spent trying to get someone to take action over a missing parcel which was apparently signed for at my address is a joke. Then it turned out that the signed for parcel was never signed for because it was never left with anyone, and that I must stay in again from 8am to 8pm no less.
I cant even be bothered to go into the other crap i've endured previous to that one example. Although i had called the customers care and informed them,they said the delivery man supposedly left my package with a neighbour. I live in a hostel of about occupants, if you dont get down the room number you will never get the person.
They promised to send me the package again but does that mean i have to pay for the first one that got missing??? My daughter is now old enough to wear clothing from HM. We decided to make a day of it, mother and daughter, 12th birthday, hair cut, nail, facial, lunch and our debut at HM. We found a number of items to try on and headed for the dressing rooms.
The rooms were roomy with seating, but as we began to close the door, the attendant forced me out of the room. I don't know how other mothers are, but in this world, I do not let my 12 year old daughter out of my site. There was absolutely no reason for the attendant to forbid me from being in the room with my preteen daughter.
Since I was therefore unable to see how she looked in the outfits, we left the items and left the store. I vow to never return until I hear they have changed this ridiculous policy. When received was not satisfied with the quality as on the website they looked much better.
It has been a month since I sent the return, I still do not have the refund. I will give them 28 days to refund me, if not, will take this matter to the OFT. I went to my local h and m store for a refund on a coat i purchased over a week ago. All was going well. The sales assistant put my refund back on my debit card then asked me to sign a slip. Then he looked at my debit card and was told i could no longer have a refund has my signature could not be seen properly on the signature strip.
I was asked if i had any other form of id to prove who i was which i replied no. So the sales assistant went to look for a manager which he could not find.
Contact telephone numbers for customer services: , Fax: Link to the official H and- M Customer Services UK website More information on the site: H&M offers fashion and quality at the best price, H&M GB, Jackets & Coats, Skirts, . Centralguide is a customer service phone number directory for the US and is in no way affiliated or associated with any of the companies or government agencies listed on this website. All third party logos, branding and trademarks are property of their respective owners. Appalling customer service. Below is a letter that I have sent to several addresses, including HM online customer services, Edinburgh, H&M customer services, London and H&M Head Office, Sweden.